DELIVERY POLICY

Effective Date: April 2025

At Tish, every outfit we create is made with care and attention to detail. We want your order to reach you safely, on time, and in perfect condition. This policy explains how we handle the delivery of your dresses and garments.

1. Who We Ship With

We ship all orders through Shiprocket or other trusted delivery partners. Shiprocket works with leading courier companies such as BlueDart, Delhivery, DTDC, and Ekart. We choose the best courier for your location to ensure reliable delivery.

2. Where We Deliver

Domestic Deliveries

We deliver across India. This includes metro cities, smaller towns, and most PIN codes.

International Deliveries

Yes, we ship internationally! We deliver to most countries across the world. If you are unsure whether we deliver to your country, please contact us before placing your order. International orders are shipped via Shiprocket’s international services or trusted global courier partners such as DHL, FedEx, or Aramex.

3. Delivery Timelines

Please note that all our garments are custom-styled or designed to order. This means delivery timelines depend on two stages:

Production Time

Most orders take 7 to 21 working days to prepare, depending on the complexity of the design and fabric sourcing. You will be informed of your estimated production time at the time of order confirmation.

Shipping Time — Within India

Once your order is ready and handed over to the courier, standard delivery within India usually takes:

• Metro cities: 2 to 4 working days
• Tier 2 and Tier 3 cities: 4 to 7 working days
• Remote locations: 7 to 10 working days

Shipping Time — International

For international orders, estimated delivery times after dispatch are:

• South Asia and Middle East: 5 to 8 working days
• Europe and the UK: 7 to 12 working days
• USA, Canada and Australia: 10 to 15 working days
• Other regions: 10 to 20 working days

Please note that international delivery times may vary due to customs clearance and local courier operations. These timelines are estimates and not guaranteed.

Total delivery time = Production time + Shipping time.

4. Order Tracking

Once your order is shipped, we will send you a tracking number via WhatsApp or email. You can use this number to track your order on the courier partner’s website or through the Shiprocket tracking portal. If you have trouble tracking your order, please reach out to us.

5. Shipping Charges

Shipping charges are calculated at checkout based on the weight of the package and your delivery location. Any applicable charges will be clearly shown before you confirm your order.

Domestic Orders

Shipping rates within India are calculated based on the package weight and destination PIN code. We regularly review our rates to keep them fair and competitive.

International Orders

International shipping rates depend on the destination country, package dimensions, and weight. Please note that customs duties and local import taxes are not included in the shipping fee shown at checkout.

6. International Shipping — Important Information

Customs and Import Duties

International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country. These charges are not included in our product price or shipping fee.

• Customs fees are entirely the responsibility of the customer.
• Please check your country’s import regulations before placing an order.
• We are not responsible for delays caused by customs processing.

Customs Declaration

All international packages are declared at their accurate commercial value as required by law. We do not under-declare values or mark orders as gifts to avoid customs charges.

Restricted Countries

We are unable to ship to countries under international trade sanctions or where our courier partners do not operate. If your country is not supported at checkout, please write to us at [email protected] and we will do our best to find a solution.

7. Packaging

We take great pride in how your outfit is presented. Every order is packed carefully to protect the fabric and design during transit. Garments are folded or hung with tissue and sealed in protective packaging to ensure they arrive looking their best. International orders are packed with additional protective layers to handle longer transit times.

8. Failed Delivery Attempts

If the courier is unable to deliver your package:

• They will attempt delivery up to 3 times.
• You will receive a notification after each failed attempt.
• If all 3 attempts fail, the package will be returned to us.

In such cases, please contact us within 7 days to arrange re-delivery. Additional shipping charges may apply for re-delivery.

9. Delays and Exceptions

While we do our best to meet timelines, certain situations may cause delays:

• Festivals and public holidays
• Natural events such as floods, strikes, or curfews
• Customs holds or inspections for international orders
• Incomplete or incorrect delivery addresses
• Courier partner delays beyond our control

We will always keep you informed if there is a delay with your order. Tish is not responsible for delays caused by the courier partner or customs authorities after the order has been handed over.

10. Damaged or Lost Packages

If your order arrives damaged, please:

• Take photos of the packaging and the garment immediately.
• Contact us within 48 hours of receiving the package at [email protected] or via WhatsApp.

If your order appears to be lost in transit, please contact us. We will raise a complaint with the courier on your behalf and work to resolve the issue as quickly as possible.

11. Address Accuracy

Please ensure your complete delivery address, postal/ZIP code, and contact number are correct at the time of placing your order. For international orders, please also include the country code with your phone number. We are not responsible for non-delivery due to incorrect or incomplete addresses. If you need to change your address after placing an order, please contact us immediately — before the order is shipped.

12. Contact Us

Have a question about your delivery? We are happy to help.

• Email: [email protected]
• Instagram: @tish.official
• Facebook: tish.official.in
• Website: www.tishdesign.com/contact-us

We typically respond within 24 to 48 working hours.