PRIVACY POLICY

Effective Date: April 2025

At Tish, your privacy matters to us deeply. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. By using our website or services, you agree to the practices described in this policy. If you have any questions, please reach out to us at [email protected].

1. Who We Are

Tish is a premier style concierge service founded by Djitisha Butala. We provide personalised styling, shopping, wardrobe editing, and designing services for men, women, and children across India and internationally.

Business Name: Tish
Founder: Djitisha Butala
Website: www.tishdesign.com
Email: [email protected]

Tish is the data controller responsible for your personal information.

2. Information We Collect

We collect information from you in two ways — information you give us directly, and information collected automatically when you use our website.

Information You Give Us

When you use our services, place an order, or contact us, we may collect:

Your full name
Email address
Phone number and WhatsApp number
Delivery address (including city, state, PIN code, and country)
Body measurements and size preferences for custom orders
Style preferences, occasion details, and wardrobe requirements
Payment information (processed securely through payment gateways — we do not store card details)
Any other information you voluntarily share with us during consultations or communications

Information Collected Automatically

When you visit our website, we may automatically collect:

Your IP address and browser type
Pages you visit and time spent on each page
Device type and operating system
Referring website or source

This information is collected using cookies and similar tracking technologies. See Section 8 for more on cookies.

3. How We Use Your Information

We use the information we collect to provide you with the best possible service. Specifically, we use your information to:

Process and fulfil your orders
Communicate with you about your order, delivery, or service
Provide personalised styling recommendations and consultations
Send order confirmations, tracking updates, and service notifications
Respond to your enquiries, feedback, or complaints
Improve our website, services, and customer experience
Send promotional updates and style inspiration — only if you have opted in
Comply with legal obligations and resolve disputes

We will never use your information for any purpose that is unrelated to the above without your consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We only share your information in the following limited circumstances:

Delivery Partners

We share your name, contact number, and delivery address with our courier partners (such as Shiprocket, DHL, FedEx, or Aramex) solely to fulfil and deliver your order.

Payment Processors

Payment information is processed securely through trusted payment gateways. We do not store your card details on our servers. The payment processor operates under its own privacy and security standards.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority. We will always act in accordance with applicable laws when handling such requests.

Business Transfers

In the unlikely event that Tish undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that process. You will be notified in advance if this occurs.

5. How We Protect Your Information

We take the security of your personal information seriously. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. These include:

Secure HTTPS encryption on our website
Restricted access to personal data within our team
Secure storage of all order and client records
Use of trusted and compliant third-party payment processors

While we take every reasonable step to protect your data, no method of transmission over the internet is 100% secure. We encourage you to keep your contact details and account credentials private.

6. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected. This includes:

Order records: kept for up to 5 years for accounting and legal compliance
Client styling profiles: kept for as long as you remain an active client
Communication records: kept for up to 2 years
Marketing opt-in data: kept until you unsubscribe or withdraw consent

Once your data is no longer required, we will delete or anonymise it securely.

7. Your Rights

You have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected].

Right to Access

You can request a copy of the personal information we hold about you at any time.

Right to Correction

If any of your information is inaccurate or incomplete, you can ask us to correct it.

Right to Deletion

You can request that we delete your personal data. We will comply unless we are required by law to retain it.

Right to Withdraw Consent

If you have given us consent to use your data for marketing, you can withdraw that consent at any time by contacting us or clicking the unsubscribe link in any of our emails.

Right to Object

You can object to the use of your personal data for any purpose at any time. We will review and respond to your request promptly.

We will respond to all data requests within 30 days.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit a website.

What We Use Cookies For

To remember your preferences and settings
To understand how visitors use our website (analytics)
To enable social media sharing features
To support marketing and retargeting via platforms like Facebook and Google

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies.

9. Third-Party Links

Our website may contain links to third-party websites such as social media platforms or payment portals. These websites have their own privacy policies, which we do not control. We are not responsible for the privacy practices of any third-party website. We encourage you to read their policies before sharing any personal information.

10. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have accidentally collected data from a child, please contact us immediately at [email protected] and we will delete it promptly.

For styling orders placed on behalf of children, all communications and consents must be provided by a parent or legal guardian.

11. International Customers

If you are accessing our services from outside India, please be aware that your personal data will be processed and stored in India. By using our services, you consent to the transfer of your data to India and its processing in accordance with this Privacy Policy and Indian data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the effective date at the top of this document and post the revised policy on our website.

We encourage you to review this policy periodically. Your continued use of our services after any changes means you accept the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: [email protected]
Instagram: @tish.official
Facebook: tish.official.in
Website: www.tishdesign.com/contact-us

We will respond to all privacy-related queries within 48 working hours.